Key Projects & Initiatives

Developed and standardized the implementation process for payer clients onto the Care Coordination platform. Created key workflows, questionnaires, and communication tools to enhance client visibility, while leading a temporary implementation engineering team to streamline prioritization and project management.

Enhanced process on an existing protocol that integrated remote patient monitoring and discharge planning for cardiopulmonary rehabilitation patients, ensuring high acceptance rates, continuity of care, and improved program adoption within post acute care.

Developed a business model to transition care from home health to Care Management, improving integration, coordination, and workload balance across teams.

Developed and scaled a comprehensive provider engagement strategy for PAC Advance, improving communication, training, and the provider experience. Streamlined processes, created key resources, and introduced tools that support long-term growth and scaling of future engagements.

Developed and led the first structured implementation of the Post-Acute Authorization Module, improving adoption and streamlining workflows. Created a discovery questionnaire, conducted time studies, and designed a scalable implementation framework that is still in use today.

Developed a Narrow Home Health Network to optimize capacity, streamline transitions, and improve patient outcomes. This initiative focused on high-quality providers, efficient discharge tools, and improved acceptance rates, leading to benchmarking, provider forums, and increased CarePort adoption for seamless transitions.

Standardized the referral process within the EMR for Home Health, DME, and Home Infusion services. Developed a structured checklist and training sessions for discharge planners, physicians, and nurses to ensure accurate documentation, streamline transitions, and reduce delays in patient care.

A program designed to reduce unnecessary ED visits by integrating Social Work screenings and connecting patients to community resources, addressing issues such as food insecurity, homelessness, and behavioral health.

A workflow innovation to ensure timely delivery of Durable Medical Equipment (DME) and pre-scheduled home health visits for orthopedic surgery patients, reducing discharge delays and preventing increased costs.

A workflow improvement initiative that optimized the delivery of DME and coordinated home health visits for orthopedic surgery patients, improving discharge efficiency and reducing costs.

A comprehensive approach to centralizing and streamlining post-acute authorization workflows, improving data tracking, communication, and patient outcomes across multiple care settings.

A strategic initiative to increase patient retention within the health system by optimizing data alignment and improving communication across care teams. This approach resulted in a 85–93% alignment of patients to the network, driving significant revenue growth.

A collaborative initiative that enhanced the referral process between hospitals and Area Agencies on Aging (AAA) in Western PA, allowing for seamless connections and improved care coordination for discharged patients.

An initiative to provide remote monitoring equipment for expecting mothers during the pandemic, ensuring that vital health metrics were tracked during telehealth appointments and enhancing maternal care.